Frequently Asked Questions
Whether you are thinking of buying a gift voucher or have bought one already, we have outlined answers to questions that are sometimes asked. If you are not able to find the information you require, please do get in touch with us at +39 041 5302 511 or by writing to emozioni@marinadivenezia.it
What are the delivery options available?
All our gift vouchers are sent via email as soon as the transaction is completed. The email can be sent to either the purchaser or the recipient. N.B: This is a system generated email and therefore may go to the email recipient's junk or spam folder. Please also take care when entering the email address making sure that it is correct. If an email delivery fails SK Chase will attempt to contact you to advise that the email has been returned to SK Chase 'undelivered' and will try to get another email address. If you have difficulty opening your gift voucher link please see below.
How do I open my gift voucher link?
The link should open when you left click on it, however you may need to copy and paste the link. You can copy the gift voucher link text by left clicking on the line(s) of text (highlighting the whole line), then right click and select 'Copy'. Open your internet browser and paste the gift voucher link into your address bar by right clicking and select 'Paste'. You will now be asked to enter your email address to verify that you are the recipient. You should enter the email address exactly as it was entered at the buying stage. If the email address is not entered identically as it was when the item was purchased it will not let you open the gift voucher page. Once the correct email address has been entered, your gift voucher should now appear on your screen.
Do I need to print the gift voucher?
In order to be able to redeem the gift voucher, you must print it out and present it both at the time of booking and at the time you wish to redeem it. If a gift voucher is presented in a digital format, we cannot guarantee the service. If you are at the Camping Village and have been unable to print your gift voucher, you can ask for assistance by going to the Internet Corner.
Can I redeem a gift voucher if I'm not staying at Marina di Venezia?
No, all vouchers are only redeemable by guests of Marina di Venezia. Any person holding a voucher who is not a guest of the Camping Village will not be eligible for the service.
I have received an email with a link to my receipt but cannot open the link, how do I open my receipt link?
The link should open when you left click on it, however you may need to copy and paste the link. To do so, copy the receipt link text by left clicking on the line(s) of text (highlighting the whole line), then right click and select 'Copy'. Open then your internet browser and paste the receipt link into your address bar by right clicking and select 'Paste'. You will now be asked to enter your email address to verify that you are the buyer of the gift voucher. You should enter your email address exactly as it was entered at the buying stage. If the email address is not entered identically as it was when the item was purchased it will not let you open the receipt page. Once the correct email address has been entered, your receipt should now appear on your screen.
How do I cancel a gift voucher purchase?
You can cancel your order at any point by selecting the 'Cancel Order' button. However, if you have completed the transaction and realise that you've made a mistake or purchased a gift voucher(s) that you no longer want SK Chase will be happy to refund your card in accordance with the provisions below.
The following provisions will apply in respect of all gift vouchers, unless:
(a) the gift voucher is for a specified date or period of performance; or
(b) the gift voucher is for:
- any products made to your specification or clearly personalised;
- any goods which are liable to deteriorate or expire rapidly (such as food or fresh flowers).
In this case the gift voucher is non-refundable and non-transferable unless otherwise agreed with Marina Di Venezia .
You have the right to cancel your order with us starting from the date of the Confirmation email (which is when the contract is formed), until 14 days from the day after the day of receipt of your gift voucher (the "Cancellation Period").
If you wish to cancel your order, you must notify Marina di Venezia within the Cancellation Period that you have decided to cancel the contract. The easiest way to do this is to contact Marina di Venezia by writing to emozioni@marinadivenezia.it or by calling +39 041 5302 511. If you decide to cancel by email, your cancellation will be effective from the date you sent Marina di Venezia the email. Should you cancel the contract within the Cancellation Period, SK Chase (on behalf of Marina Di Venezia ) will then refund you the price you have paid for the gift voucher(s) within 14 days after the day on which Marina di Venezia receives the notice of cancellation from you. If Marina di Venezia finds, after it has received your notice of cancellation, that the gift voucher has been used, you shall not be entitled to a refund.
How do I order more than 1 gift voucher?
Simply 'Add to Order' as many gift vouchers as you like by using the 'Continue browsing' button. You can also remove items from your order by using the 'Delete' button. If you would like to purchase more than 1 of the same type of gift voucher simply click on the 'Duplicate' button when in your basket. You can select different email addresses (but not postal addresses), recipients and personal messages for each of the vouchers in your order. Please follow the on-screen instructions.
My gift voucher is about to expire and I haven't used it yet. Will I be able to extend the validity of my gift voucher?
It may be possible for us to extend the validity of your gift voucher, however we cannot guarantee this. Please contact us directly to check if we can offer an extension by writing to: emozioni@marinadivenezia.it.
I'm attempting to purchase a gift voucher but have received a failed transaction message ('Payment has not been accepted') at the end of the transaction. What should I do next?
There could be several reasons why this may be happening. Despite there being sufficient funds in an account, banks occasionally decline payments due to it being unusual buying behaviour. This can be easily rectified by contacting your bank and advising them that you are trying to make an online purchase. Please contact SK Chase directly for further help on +443443710071 or enquiries@skchase.com.
I've received my gift voucher but there is a spelling mistake / error on the personal message. Can I get it amended and re-issued?
Please contact us directly at emozioni@marinadivenezia.it by quoting your gift voucher reference number and the changes that you would like to be made. We will then make the necessary amendments and re-issue the gift voucher and the recipient will receive a new e-mail.
I have received a gift voucher, but I don't know who it's from. Can you tell me who bought it for me?
Yes. Occasionally the person buying the gift voucher may ask for the gift vouchers to be sent to the recipient directly but forget to add who the gift is from. We have all of the buyers details stored on our system so we can easily retrieve your order and tell you who purchased the gift voucher.
I've lost my gift voucher. Can I still make a booking / redeem my experience?
Unless otherwise specified under the terms and conditions of your voucher, we should be able to retrieve your gift voucher on our system by carrying out a name search so please contact us at: emozioni@marinadivenezia.it
Are you able to provide me with a VAT receipt?
No, neither SK Chase nor Marina di Venezia can provide receipts or invoices with VAT.